POSITION: Assistant Box Office Manager
POSTED: January 22, 2026
TERM: June 1 through at least September 6, 2026; Longer duration considered
STATUS: Hourly, at-will, seasonal employee
SUPERVISOR: Patron Services Manager, Haley Barbieri
SCHEDULE: Variable weekly schedule, Tuesday through Sunday (Mondays off)
SALARY: $17.50 per hour, local housing possible
Position Summary
Reporting to the Patron Services Manager, the Assistant Box Office Manager shall work on a varied, six-day-per-week schedule as per published schedules, assisting with audience services and control in the Box Office. The employee shall provide assistance with leadership in AudienceView training and use, patron and employee conflict resolution, troubleshooting ticket orders, and cash management.
Roles & Responsibilities
- Answering the Box Office phone;
- Filling orders by using Shakespeare & Company’s online ticketing system;
- Maintaining Shakespeare & Company’s patron database on the same system;
- Mailing Shakespeare & Company’s season information;
- Assisting with the training of new employees;
- Taking a leadership role in daily and other financial reporting;
- Assisting the Box Office Manager with reporting or other duties;
- The employee shall also be cross-trained to provide service, when requested, through: concessions sales; serving as liaison between Audience Services and the Box Office; performing House Management duties; supervising Volunteer greeters and usher teams, and ensuring theater cleanliness, security, audience comfort, and safety;
- Participating in D.E.A. training;
- Collaborating with other employees to create a supportive and inclusive environment that prioritizes safety and dignity.
Experience, Knowledge, Skills, & Characteristics Sought
- Work professionally with other employees;
- Maintain a positive and respectful attitude;
- An empathetic style, exhibiting an openness to many perspectives, able to work under pressure and deal with stressful situations during busy periods;
- Be dependable and timely for scheduled shifts;
- Manage multiple tasks;
- Ability to work collaboratively with a team, and communicate clearly with others;
- Demonstrate a familiarity with Microsoft Office and with Square;
- Ability to sit, stand, and stoop; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data
- Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences;
- A commitment to values of anti-racism and anti-oppression and personal and/or professional experiences advancing equity, diversity, inclusion, and accessibility;
- Completion of a COVID-19 vaccine regimen and booster, if eligible, prior to employment term.
About Shakespeare & Company
Founded in 1978, Shakespeare & Company is a thriving center of creative and collaborative excellence in Actor Training, Performance, and Education, rooted in Shakespeare’s work and the Elizabethan ideals of inquiry, balance and harmony. Committed to nurturing the creative impulse, exploring the universal themes of human experience, engaging with the widest possible audience, and influencing future generations, Shakespeare & Company is also committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Shakespeare & Company is committed to providing equal employment opportunities; it is our intent to maintain an inclusive work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, political affiliation, military service, veteran status, pregnancy or any other status protected by federal, state, or local laws. We strongly encourage applications from groups historically underrepresented in theatre and theatre administration including People of the Global Majority, LGBTQIA+ individuals, women, and people who are neurodiverse. The Company is dedicated to the fulfillment of these policies in regard to all aspects of employment, including but not limited to recruiting, hiring, and all other conditions and privileges of employment. Our goal is to engage ourselves in endeavors which enrich and promote a more just society.