POSITION: Box Office Manager
POSTED: February 10, 2025
TERM: Seasonal / Summer / June 1 through on or about September/October, 2025, shorter period of availability considered
SUPERVISOR: Haley Barbieri, Patron Services Manager
SCHEDULE: weekly variable schedule Tuesday through Saturday; Mondays off
SALARY: $18.00 per hour with local housing available
About the Organization
Shakespeare & Company is a professional live theater company in the heart of the Berkshires, presenting a vibrant summer performance season featuring the works of Shakespeare in repertory with classic and contemporary plays. The Company offers one of the most extensive actor training programs by a regional theater in the country and is home to an award-winning and nationally recognized theater-in-education program. Shakespeare & Company is committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry. Our goal is to engage ourselves in endeavors that enrich and promote a more just society, and we seek to engage those who will embrace our vigorous commitment to inclusion, diversity, equity, and accessibility as well as anti-racism initiatives. We strongly encourage applications from groups historically underrepresented in theater and theater administration including People of the Global Majority, LGBTQIA+, women, people who are neurodiverse, and people with disabilities.
Position Summary
Reporting to the Patron Services Manager, the Box Office Manager shall work on a varied, six-day-per-week schedule as per published schedules, assisting with audience services and control in the Box Office. The employee shall provide assistance with leadership in AudienceView training and use, patron and employee conflict resolution, troubleshooting ticket orders, and cash management.
Roles & Responsibilities
- Answering the Box Office phone
- Filling orders by using Shakespeare & Company’s online ticketing system
- Maintaining Shakespeare & Company’s patron database on the same system
- Mailing Shakespeare & Company’s season information
- Training new employees
- Taking a leadership role in daily and other financial reporting
As a member of the Patron Services Department, all staff shall make themselves available for general work calls or other duties as directed by their Supervisor (provided such additional duties fall within the typical work week), including necessary errands, Box Office, concessions, house management, and parking.
Experience, Knowledge, Skills, and Characteristics Sought
- Work professionally with other employees
- Maintain a positive and respectful attitude
- Work under pressure and deal with stressful situations during busy periods
- Be dependable and timely for scheduled shifts
- Manage multiple tasks
- Maintain excellent communication skills
- Work independently and part of a team
- Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences
- Completion of a COVID-19 vaccine regimen and booster, if eligible, prior to employment term, and willingness to test weekly or more as per Company safety guidelines (at Company expense).
This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.
