Greg has over 25 years of global operations and consulting experience with service organizations, from start-ups and non-profits to Fortune 500 companies. Greg is the former Operations COO of Nasdaq Corporate Services, where he led client service and operations teams across the globe supporting FinTech, SaaS and Digital Communications businesses. Earlier in his career, Greg built a three-continent Global Business Services organization at Staples across IT and Operations, and ran global client, operations and IT groups at Fidelity Investments.
Lean Six Sigma is a core part of Greg’s playbook. He has led dozens of reengineering projects, including Kaizen “blitz” projects, green belt and black belt projects to improve the customer experience and reduce cost. Greg is also an expert in customer success & sales operations tools and practices, including Salesforce, NPS & CSAT surveys, customer service training, and lead generation incentive and measurement programs.
Greg has extensive on-the-ground experience with global offshoring and outsourcing (ITO, BPO & KPO). Greg lived and worked in India for two years, and has made dozens of trips to the Philippines and Eastern Europe. Greg is a skilled negotiator, familiar with all components of complex vendor and outsourcing RFPs and contracts.
Greg has an MBA from the Ross School of Business at the University of Michigan and a BA from Concordia University. Greg is an active community volunteer serving as a Board member and chair of the finance committee at Shakespeare & Co, and is an avid skier and hiker. Greg has lived in Boston, MA and now lives in Great Barrington, MA.