Greg has 30 years of global customer success, continuous improvement, and consulting experience. Greg is currently GM & Partner of Business Operations, Trust & Safety at Microsoft, and has previously worked at Nasdaq, Fidelity Investments, and other global firms.

Lean Six Sigma is a core part of Greg’s playbook.  He has led dozens of reengineering projects, including Kaizen “blitz” projects, green belt and black belt projects to improve the customer experience and reduce cost.  Greg is also an expert in customer success & sales operations tools and practices, including Salesforce, NPS & CSAT surveys, customer service training, and lead generation incentive and measurement programs.

Greg has extensive on-the-ground experience with setting up and leading global technology and operations teams in India, the Philippines, and Eastern Europe. Greg is a skilled negotiator, familiar with all aspects of vendor management and outsourcing contracts.

Greg has an MBA from the Ross School of Business at the University of Michigan and a BA from Concordia University. Greg is an avid skier and hiker, grew up in Montreal, Canada, and has lived in Israel, where he served in the tank corps of the IDF, and in India, where he led a large division of Fidelity Investments India.  Greg and his wife Kate moved from Boston to Great Barrington in 2021. Greg is an active community volunteer serving as a trustee of Shakespeare & Co and chair of the Investment Committee. Greg previously served as a trustee of Solomon Schechter Day Schools of Greater Boston.